Need Help? You Ask - We Answer!

Check for the answer you're looking for below - and if you don't find an answer to your question just contact us and we'll get back to you within 12 hours on weekdays.

What file format should I send my CV/Resume in with?
A popular question that is almost always poorly answered. DOCX, PDF, both, something different?

Check out our living answer at
How long should my CV be?
There is no definitive answer though there are a few broad rules you can apply to help decide howl ong your CV should be. Take a look at our infographic answer at
What are your prices?
Prices are listed across our site - if you're looking for a full list then check out the All Career Services page.
Why are your prices lower than your competition? Are they better?!
We are the market leaders, so the sheer volume we deal with keeps our prices among the very lowest. This in no way compromises the quality of our work.
I've been offered a better price elsewhere. What are you going to do about it?
Get in touch and let us know all about that great offer you found - we are almost always happy to price match.
Do you offer discounts?
We do sometimes run promotions and are able to offer group discounts - so do reach out to us on live chat to find out about our latest offers!
I'm having trouble placing my order - can you help?
Yes! Jump on live chat with us below and we'll help push your order through immediately!
I have an URGENT deadline! How quickly can you complete my order?
No problem - you can jump the queue and we can guarantee first draft delivery within 6-48 hours when you pick one of our Express Delivery addons at checkout.
How long until I receive my first drafts?
First draft delivery time varies from service to service. We list honest, live average times in hours for our CV writing services and bundles on our home page (unlike any other company out there). For other services do ask us on live chat and we'll let you know how long the queue is depending on how busy we are!
How long until I receive my next set of drafts?
Once we have your feedback we aim to get your next set of drafts back to you within 24 hours.
What is the difference between your standard and senior writer services? Is it worth the extra money?
Our exclusive team of highly experienced senior writers are best placed to deal with senior or management level candidates at the top of their field as well as those in advanced sectors such as medicine, science and engineering. They have had greater experience working across a wide range of industry sectors and are quite simply our very best - a highly popular choice among our customers no matter the current stage they're at in their careers.
What happens after I send my order in?
You will immediately be able to upload any existing documents and links you might have - we'll also send you a welcome message with a few questions so we can start learning about your career, expertise & goals ahead. You'll then be in our queue until a member of our team is ready to work on your order. We'll then prepare and upload your first drafts ready for your review and feedback - further drafts will then be uploaded as necessary until you are fully satisfied.